Frequently Asked Questions

Can I change my delivery address?

Yes, it is possible to change your address by log in to your account, you can add your new shipping address and remove previous one.

How do I use a online promo code?

Standard Promotions will automatically be applied to your order. For example, promotional sleepware prices are automatically calculated for you and will apply to your total.

Special Promotions can be redeemed using a coupon code. This coupon code is usually sent from ROOSHKA email subscribers.

Other Special Promotions are published along with the special offer.

Every coupon valid on rooshka.com has a Discount Code. Enter this code at the Shopping cart page when you are checking out on rooshka.com to receive your discount.

I can't access my account, what should I do?

Contact us through contact page or send us an email to info@rooshka.com and our customer service is ready and willing to help.

How do I change my order?

In order to provide fast delivery, we ship all orders quickly after being placed. Due to this, orders cannot be changed or cancelled. If you have any questions regarding your order, please contact us.

Do you accept cash on delivery?

Yes, we accept cash on delivery.

Is ROOSHKA registered in UAE?

Yes, ROOSHKA READYMADE GARMENTS TRADING L.L.C is registered from UAE authority under the Commercial License number 1017508.

Can I change or amend the items in my order once it has been placed?

Currently, this service is not available.

Can I ship an order to multiple addresses?

No, we can currently only ship to one address per order.

How do I send E-Gift Card as a gift?

You can instantly send the E-Gift Card from rooshka.com. All you need is your recipient’s details!

To send the E-Gift Card as a gift:

1) Log into your Rooshka account. 

2) Go to the gift card section.

3) Choose the value of your e-gift card and enter your recipient’s information in Who's the gift card for? then click send and proceed to checkout and complete your payment details.

4) Congrats! You just sent a great gift!

How do I redeem Rooshka E-Gift Card?

Lucky you! You’ve received a great gift. The next step is to redeem your Rooshka E-Gift Card.

To redeem your Rooshka E-Gift Card, please follow the steps below:

1) Open your Rooshka notification email and click the link provided. 

2) You will be directed to new page where you'll find you e-gift card number.

3) you can save it in your apple wallet or press start shopping to go to our website.

4) In the checkout you can place the e-gift code and the amount will be deducted.

Please contact our support team by what's up in case you face any difficulty.

What forms of payment do you accept?

We gladly accept:

1) PayPal
2) Credit Cards / Debit Cards
3) Bitcoin / Ethereum
4) Apple Pay
5) Cash on delivery

Can I pay in crypto currency?

Yes, Rooshka accept Bitcoin & Ethereum as payment method.

What is Bitcoin?

Bitcoin is a type of digital currency that makes it very easy to transfer money safely and securely. To buy with Bitcoin on Rooshka, just choose bitpay as your payment method at checkout.

What exchange rate do you use?

We use the exchange rates provided by Coinbase Commerce.

Are there additional fees when I use BTC or ETH?

There are no additional fees when using BTC / ETH. 

How does Cash on Delivery work?

If you do not wish to make an online payment, you can choose to pay in cash when you receive your order.

The amount specified during checkout is the exact amount that you will have to pay. Considering the price of the product, as well as shipping and carrier charges.

How can I get free shipping?

If your order amount is AED 500 or more, free shipping fees will be applied.