We gladly accept: Visa, Mastercard and other major debit/credit cards; Apple Pay; Google Pay; Tabby — split your purchase into 4 interest-free payments with zero fees; and Cash on Delivery (UAE orders only).

Cash on Delivery is available for UAE orders only. Customers Saudi Arabia can checkout using card, Apple Pay, Google Pay, or Tabby.

Yes. We've partnered with Tabby so you can split any purchase into 4 interest-free payments with no added fees. Just select Tabby at checkout.

Yes. All card payments are processed secure, PCI-compliant checkout — we never see or store your full card details.

Add your items to your cart and proceed to checkout. On the checkout page, enter your code in the "Discount code" field and click Apply — your discount will be reflected in the order total before you complete payment. Promo codes can't be applied to orders that have already been placed.

Please contact us as soon as possible at info@rooshka.com or WhatsApp +971 56 388 6667. We process orders quickly, so we can only guarantee changes or cancellations if your order hasn't been fulfilled yet.

Not at this time. Card, Apple Pay, Google Pay, Tabby, and Cash on Delivery are our currently supported payment methods.

Yes — we ship to Saudi Arabia.

We currently deliver within the UAE and Saudi Arabia.

Within the UAE: 1–2 working days. To Saudi Arabia: express delivery 2–3 working days and standard delivery 5-7 working days. Delivery times can vary slightly by product, so check the product page for any specific notes.

Delivery within the UAE is free for orders above AED 299. For UAE orders below AED 299, delivery cost AED 30, and for all orders shipped Saudi Arabis, shipping is calculated at checkout based on your order's weight and delivery method. Add your items to cart and proceed to checkout to see the exact cost before you pay.

Once your order is fulfilled, you'll receive an email with your tracking information so you can follow it every step of the way.

If your order hasn't shipped yet, contact us as soon as possible at info@rooshka.com or WhatsApp +971 56 388 6667 with your order number and the corrected address, and we'll do our best to update it before it leaves our warehouse. Once an order has been dispatched, we're unable to change the delivery address.

For orders shipped outside the UAE, your country's customs authority may apply duties or taxes on arrival. These are set by local regulations and are the customer's responsibility.

Most items can be returned or exchanged within 14 days of delivery. To start a return, email us at info@rooshka.com within 14 days of receiving your order — after that window, we're unable to offer a refund or exchange.

For hygiene reasons, underwear and lingerie cannot be returned or exchanged — this follows standard practice across the retail industry. Sleepwear and loungewear that meet the conditions below are eligible.

Items must be unused, unwashed, and returned in their original condition with all tags, labels, packaging, and any freebies or accessories included. We're unable to accept items that show signs of wear or have been altered.

Return shipping must be prepaid and insured by the customer. Original shipping fees are non-refundable.

Refunds are issued to your original payment method. If you paid with a combination of methods (for example, part eGift card, part card), the eGift portion is refunded as an eGift card and the remainder to your card. Cash on Delivery charges shown on your
invoice are not refundable.

Once we receive your returned item, we'll inspect it and notify you by email within 14 days whether your return is approved, along with next steps for your refund, exchange, or replacement.

Email us photos of the issue at info@rooshka.com within 10 days of receiving your order, and our team will take care of it.

Check our size guide on the product page or Chart Guide page for detailed measurements before ordering. If you're between sizes or unsure, message us on WhatsApp at +971 56 388 6667 or email info@rooshka.com and our team will help you pick the right fit.

As long as the item is unused, unwashed, and in its original condition with tags attached, you can exchange it for a different size within 14 days of delivery (excluding
underwear and lingerie).

Rooshka pieces are made from premium, buttery-soft fabrics — including Viscose, Modal, and Satin blends — chosen for their breathability and comfort. We never use cheap or shiny polyester.

As a general rule, hand wash or use a gentle machine cycle in cold water, avoid bleach, and air dry away from direct sunlight to keep the fabric soft and colors vibrant. Always check the care label on your specific item, as instructions can vary by fabric and style.

Yes, ROOSHKA E-Gift Cards are available and can be used exclusively on our online store.

Choose your amount on the ROOSHKA E-Gift Card product page, then enter the recipient's name and email address at checkout. You can send it immediately as a last-minute gift or schedule it to arrive by email on a specific date — perfect for birthdays and special occasions. The recipient can then use it to shop any item from our sleepwear and lingerie collection.

Yes, E-Gift Cards are valid for 6 months from the date of purchase (the exact expiry is shown at the time of purchase). If the full balance isn't used in one order, the remaining amount stays on the card until it expires.

No, E-Gift Cards are non-refundable, hold no cash value, and can't be exchanged for cash or credit once purchased.

No, E-Gift Cards are non-transferable and can only be redeemed by the original recipient for personal use.

Please treat your E-Gift Card like cash. ROOSHKA is not responsible for lost or stolen gift cards, so keep your code secure. If you face any difficulty, contact our support team by WhatsApp at +971 56 388 6667.

Click "Forgot your password?" on the login page and enter the email address associated with your Rooshka account — you'll receive a reset link within a few minutes (check your spam or promotions folder if it doesn't appear). If you're still having trouble, email us at info@rooshka.com or message us on WhatsApp at +971 56 388 6667 and our team will help you regain access.

You can reach us by email at info@rooshka.com, or by phone/WhatsApp at +971 56 388 6667 — our team is happy to help with sizing, orders, or anything else. We typically respond within 24 hours.

Rooshka is a Direct-to-Consumer online brand — we don't currently operate a retail storefront, but our team is always available online to help you shop with confidence.