Refund policy

1. All products purchased from ROOSHKA Readymade Garments Trading L.L.C.'s online store can be refunded or exchanged. You must notify us within 14 days of delivery by writing to info@rooshka.com. If more than 14 days have passed since delivery, we cannot offer a refund or exchange.

2. For hygiene reasons, underwear and lingerie cannot be returned or exchanged. This does not limit your right to a refund or replacement for an item that is defective, damaged in transit, or not as described — see clause 6.

3. Sleepwear and loungewear can be returned or exchanged if the item is unused, unwashed, and returned in its original condition with all tags, labels, packaging, and any freebies or accessories included. We're unable to accept items that show signs of wear or have been altered.

4. Upon receipt of the returned item, we will examine it and notify you by email within 14 days whether you're entitled to a return. If entitled, we'll refund your purchase price to your original method of payment.

5. Refunds do not include shipping charges. Return shipping must be prepaid and insured by you, and you're responsible for any loss or damage to the product during return shipment. We don't guarantee receipt of a returned item; shipping and handling charges are never refundable.

6. The exclusions above do not apply, and you remain entitled to a refund, repair, or replacement, where the item is defective, damaged in transit, or not as described — regardless of tags, packaging, or hygiene-category condition. Email photographic evidence of the issue to info@rooshka.com within 10 days of receiving your order; claims made after that window can't be considered.

7. Outside of clause 6, we may be unable to accept a return or exchange where: the request is made outside the 14-day window; the product is damaged from use; or the product, tags, packaging, or accessories have been tampered with or are missing.

Order Cancellation

8. If you wish to cancel your order, you may do so by contacting us at info@rooshka.com or WhatsApp +971 56 388 6667 within one hour of placing your order. If you paid by credit or debit card and cancel within this window, we will reverse the authorization or process a refund as soon as possible — how long this takes to reflect on your account depends on your bank's own processing procedures. We cannot accept cancellation requests made after this one-hour window, as your order will already be in process; in that case, you may request a return once your order is delivered, under the terms above. Refunds for cancelled orders will be made only to the original method of payment.

Gift Cards

9. ROOSHKA E-Gift Cards are non-refundable, hold no cash value, and cannot be exchanged for cash or credit once purchased. They are non-transferable and may only be redeemed by the original recipient for personal use. E-Gift Cards are valid for 6 months from the date of purchase; if the full balance isn't used in one order, the remaining amount stays on the card until it expires. Please treat your E-Gift Card like cash — ROOSHKA is not responsible for a lost or stolen gift card, so keep your code secure and contact us right away by WhatsApp at +971 56 388 6667 if you believe it's been compromised.

10. Where a refund is due on an order paid for partly with an E-Gift Card and partly by another payment method, the E-Gift Card portion of the refund is returned to you as a new E-Gift Card, and the remainder is refunded to your original payment method. Cash on Delivery charges shown on your invoice are not refundable.